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We’re excited to deliver your handmade treasures! This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
• Orders are processed within 2-3 business days for in stock items after payment is received.
• We do not process or ship orders on weekends or holidays.
• Custom or made-to-order items may require additional time; estimated timelines will be provided on the product page.
2. Shipping Methods & Rates
• We offer standard, expedited, and international shipping options.
• Shipping rates are calculated at checkout based on your location and selected method.
3. Delivery Estimates
• Domestic (U.S.): 3–7 business days
• These are estimates and may be affected by carrier delays, customs, or peak seasons.
4. Shipping Restrictions
• We currently do not ship outside the United States.
• If shipped international customers are responsible for any customs duties or import taxes.
5. Tracking Your Order
• Once your order ships, you’ll receive a confirmation email with tracking information.
• You can also track your order via your account dashboard on our website.
6. Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us within 5 days of delivery.
• We’ll work with the carrier to resolve the issue and offer a replacement or refund when applicable.
7. Contact Us
For questions about shipping, reach out to:
Email: craftyhoover@thecraftyshak.com
Mailing Address: 5210 grouse lane Richmond Il, 60071
Effective date: 8/23/2025
The Crafty Shak
Richmond, IL
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